Visitor Guidelines | Continental Hospitals
Visitor Guide
Continental Hospitals is a NABH and JCI accredited facility in Hyderabad offering multi-specialty, tertiary and quaternary care services. The hospital has Green OT, Level 3 NICU and PICU, and is known for it’s efficient critical care team.
Visitor Guide

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Visiting a Patient

At Continental Hospitals, Hyderabad, we understand the social and emotional bonds that we share as humans. The touch of love and the affection of our dear ones are forces we believe catalyze the healing process. We are happy to welcome visitors at designated hours and spend time with the patients. Our role is to create an atmosphere of holistic health for all our patients – and that includes access to their family and friends.

At the same time, we are steadfastly committed to ensuring the patient receives adequate rest, is protected from outside infections and that the sterile hospital environment is never contaminated by external visitors. For patients under intensive care, access may be more restricted and we trust as well-wishers, you understand our concerns. To ensure the comfort and wellbeing of the patients, the hospital has designed certain guidelines for the visitors.

When you arrive at the hospital, go to the main administration area and ask the receptionist to direct you to the patient’s room. The administration area is usually near the main entrance. If you know which ward or floor the patient is on, you can go directly there. Check at the nursing station or ward reception if it is okay to visit the patient and find out which room, they are in.

Visiting a Patient

A hospital is a shared entity and each one of our patients reserves the right to the most secured, sterile and secluded environment to be able to regain their health. In this regard, we have a set of guidelines for our visitors that helps maintain sanctity of the aforementioned principle. The following guidelines are to protect the privacy of every patient while offering visitors the maximum possible window to visit and spend time with their loved ones. We trust that our visitors will appreciate our steadfast commitment to maintaining the highest standards of clinical excellence, which include adhering to the following principles.

  • Please visit your loved ones at designated hours only.
  • Please refrain from bringing outside food, flowers or gifts.
  • Please ensure your visit does not disturb the other patients.
  • Please refrain from venturing into restricted areas.
  • Please refrain from using the cell phone in the hospital premises and keep it in silent mode.
  • Please follow instructions from the staff on duty at all times.
  • Please give way to patients in the elevator as they are being transferred.
  • Please refrain from using patient toilets so as to prevent cross-infection.
  • Please refrain from visiting patients if you are suffering from cold/flu or any other infection.
  • Please wash hands with sanitizer before and after visiting the patient.
  • Children under the age of 10 are not encouraged to visit the patient.
  • Please take care of your belongings; the hospital is not responsible for its safety.
  • Please abide by security rules and hospital authority protocols
  • Please do not smoke, the hospital premises are a no-smoking zone.
  • Please check the visiting hours, it varies from one hospital to another.
Get in touch with us

Our firm belief is that the patient experience can make or break the reputation of the hospital. Therefore, we go the extra mile to make sure that the experience is smooth, right from checking in to discharge. Moreover, we are open to and welcome feedback to help us improve our systems and operations.

Continental Hospitals has entrusted its finances to a dedicated Finance Department that has to do with billing, payments and insurance claims. They are guided by two aspects – speed and accuracy. In the event of any clarification, they will be happy to help. They also handle publishing statutory statements and post results, besides handling finances of the establishment and payrolls. They observe the highest levels of ethics and are regularly audited for any incidents otherwise. Global accounting practices are followed.

This department involves itself with recruitment, employee remuneration and welfare. They make sure there are sufficient number of physicians and support staff at all times and the personnel recruited are the very best in their class. In case of any complaints about any of these aspects, please feel free to approach them about it.

This is the department that ensures continuous and smooth operations of the hospital. They are responsible for sourcing, procurement, purchasing and maintenance of equipment, supplies and consumables in the hospital. This spreads over a lot of departments and varieties. With the state-of-the-art diagnostics at Continental Hospitals, sourcing some of the best machines and devices in optimum quantities is priority. Of equal priority is ensuring the supply of consumables – for the equipment, for the physicians and other staff, the medicines and the food. Sometimes it may involve tracking the order. Their task is also to get the best prices and deals on maintenance.

The Department of Public Relations at Continental Hospitals, Hyderabad is the nodal agency in the organization for external outreach. The department is the public-facing wing of Continental Hospitals, Hyderabad and provides the organization’s official statements, news transcripts and official data. Requests for interviews, on-site press meet, shoot etc, are handled by the personnel in the public relations office.

The Administrative wing of Aware Gleneagles Global Hospital, LB Nagar, Hyderabad is responsible for the overall operational & logistical functions. The personnel are responsible for the day-to-day functioning of the hospital and are happy to provide assistance on general operational details.

The administrative officials can be reached out to find out information on the availability of resources, general cleanliness, parking areas, information on hospital timings & holidays, facilities & fixtures amongst other things. With some of the most dedicated and industrious personnel, the administrative machinery of Aware Gleneagles Global Hospital, LB Nagar, Hyderabad is the pivot that keeps each of the hospitals locations & specialties working round-the-clock.

Our Hospital Location

"My mother had a bilateral knee replacement surgery done here. We are very happy with results. Dr Ram Mohan Reddy was very efficient, supportive and patient friendly. The nursing staff was caring and attended all the needs efficiently. Many thanks to nurses Beaula, Anupama and Anna who made our stay comfortable"

Prashanthi Nalam

"Dear continental Hospital Family. I really appreicate to all the staff of Continental Hospital in India, Hydrabad. Special thanks to Dr Ajay Reddy, Neorosurgery specialist who did succesful operation to my daughter Salmo regarding on very serious tumor on her back. I am again very grateful to all continenal hospital staff in general and Nurse Saktht in particular, because she gave us good medical services pre and post operation. Furthemore , I was very much impressed with good hospitality, medical and recovery and humanity services which the hospital is providing. Finally, I recommed that all patients suffering from neorological problems visit to continental hospital."

Abdulkadir Haji Daud

"I’ve taken my mother for her access port removal surgery with hundreds of questions in mind which were answered not in words but by putting into actions not just by the Surgeon, Dr. Praveen K Reddy but also each and every staff member. I would like to thank each one of them here for all the support they’ve given to us during these tough times. Dr. Praveen is an amazing person who takes care of his patients as family members. Dr. Praveen’s assistant Mary is one such sweet lady supported us right from the admission through the billing and discharge. The IPD 4th floor team (Floor Manager: Karabi Duty Medical Officer: Dr. Sai Nursing Manager: Nikita) made sure of our comfortable stay in the Hospital which is very rare. Thank you so much team. An unforgettable moment is when all the surgical team members came into the Suite with a cake to celebrate my mother’s birthday. I can’t thank enough for this. Thank you so much Dr. Praveen garu for everything."

Meher Tej

"My father got admitted under Dr Laxminadh Shivraju sir the operation diagnosis cp angel cpiclermoil cramolaning excision brain tumer we have been refer form Kammareddy specially to Dr.laxminadh sir .My father is alright now he is going to abroad for work his completely fit and fine now .Dr.laxminadh sir treatment is too good .can't express in words . my father and he was recover very fast..quick recovery we had under him . Dr.laxminadh sir treatment is outstanding and and the staff and nursing team was so caring and helping nature . The management is to good . Hospital is very hygiene and fresh all the time ."

Alishetty Lavan Kumar 123

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